Refund policy

Refund Policy

At WraporaCo, we want every customer to feel completely confident purchasing from us. That's why eligible purchases are protected by our 90-Day Money-Back Guarantee, described in detail below. This policy is designed to complement — not limit — any mandatory consumer rights that apply under the laws of your country or region.

1. Return Window You have 90 days from the date your order is marked as delivered to request a return. This generous window gives you plenty of time to try the product and decide if it's right for you. To start a return, simply email us at wraporaco@outlook.com with your order number and the reason for your request.

2. Return Eligibility To be eligible for a return, the Quick Gift Wrap Cutter must be sent back with all originally included parts and accessories — this includes any replacement blades, the tape roll or dispenser, and any other bundled items. We understand you may want to test the product before deciding, so reasonable inspection and use are fine. However, items showing accidental damage, misuse, unauthorized modification, excessive wear, or damage caused by improper care may be refused for a return, or may be subject to a partial deduction, where permitted by applicable law.

3. Return Authorization Required Please don't send any item back to us without contacting us first. Once your return request is approved, we'll provide you with clear instructions and the correct return address. Items sent to an unauthorized or incorrect address may be delayed, refused upon arrival, or lost entirely — so this step matters.

4. Damaged, Defective or Incorrect Items We recommend inspecting your order as soon as it arrives. If your cutter arrives damaged, doesn't work as expected, or is different from what you ordered, please contact us within 7 days of delivery and include photos of both the item and its packaging. After reviewing your case, we'll offer a replacement, a full refund, or another fair solution — at no additional cost to you.

5. Return Shipping Costs Unless the item is damaged, defective, incorrect, or applicable law says otherwise, the customer is responsible for covering return-shipping costs. Original shipping charges paid at checkout are non-refundable, unless the entire order is being refunded due to an error on our part.

6. Refund Processing Time Once we receive your returned item and complete our inspection, we'll notify you by email whether your refund has been approved. Approved refunds are issued back to your original payment method. Please allow approximately 5–10 business days after approval for your bank or payment provider to fully process and display the funds.

7. Late or Missing Refunds If more than 10 business days have passed since your refund was approved and you still haven't seen it, we recommend first checking directly with your bank or payment provider, as processing times can sometimes vary on their end. If the issue persists after that, please reach out to us at wraporaco@outlook.com and we'll help investigate.

8. Exchanges If you'd like a different product or variant, the fastest route is usually to complete the return of your original item and place a new order once that return has been approved. If your original item was defective or incorrect, please contact us before placing a new order — we may be able to resolve it more directly.

9. Non-Returnable Items Gift cards and any items clearly marked as "final sale" at the time of purchase are not eligible for return, unless they are found to be defective or applicable consumer law states otherwise.

10. Order Cancellations If you'd like to cancel an order entirely, please submit your request as soon as possible. If the order has already entered processing or has been dispatched, it may need to be handled as a standard return once it arrives.

11. Lost or Missing Orders If your tracking information shows that your order appears to be lost in transit, please contact us so we can open an investigation with the shipping carrier. Once the loss is confirmed by the carrier, we'll offer you either a full replacement or a refund, whichever you prefer.

12. Contact for Returns and Refunds For all return, refund, or exchange requests, please email us directly at wraporaco@outlook.com and our team will guide you through the next steps.